Return & Exchanges Policy

 At "AuraKorean", we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a hassle-free return and exchange policy. Here's what you need to know:

  1. Eligibility:

    • To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as received.
    • Returns and exchanges are accepted within 11 days of the delivery date.

  2. Process:

    • To initiate a return or exchange, please contact our customer service team with your order number and reason for return.
    • Once your return request is approved, we will provide you with a return shipping label (if applicable) and instructions on how to proceed.

  3. Return Shipping:

    • Customers are responsible for the cost of return shipping, unless the return is due to a defective or incorrect item received.
    • Please ensure that the item is securely packaged to prevent damage during transit.

  4. Refunds:

    • Refunds will be issued to the original method of payment within 11 business days of receiving the returned item.
    • Please note that shipping charges are non-refundable, unless the return is due to a defective or incorrect item received.

  5. Exchanges:

    • If you would like to exchange your item for a different size, color, or product, please indicate your preference when contacting our customer service team.
    • Exchanges will be processed promptly upon receiving the returned item and are subject to availability.

  6. Damaged or Defective Items:

    • In the rare event that your item arrives damaged or defective, please contact us immediately with photos of the damaged or defective item.
    • We will work with you to arrange for a replacement or refund, depending on the circumstances.

  7. Exceptions:

    • Certain items may be excluded from our return and exchange policy due to hygiene or safety reasons. Please refer to our product descriptions for any applicable exclusions.

If you have any questions or concerns regarding our return and exchange policy, please don't hesitate to contact our customer service team for assistance. Your satisfaction is our top priority at "AuraKorean"